Terms & Conditions
RetentionTek is operated by Mohammed A B Salah E Abd El-Shafy, a sole proprietor. RetentionTek provides visit analysis, a self-reported assessment, internal review tools and, for a workspace that starts a trial, a 14-day trial with email credits. These terms are the authoritative statement of the commercial terms. Features described as unavailable are not part of the functioning service.
Your responsibilities
Use only business data you are authorized to process. Identifiable visit, appointment, or service records may be sensitive health information even without clinical notes. If health-privacy rules may apply to your data, do not import identifiable records until you have independently confirmed that the service is appropriate for your use and that all required agreements and permissions are in place. Confirm reporting coverage and source values before relying on an imported score. Customer communications require separate permission and compliance with applicable rules.
Limits of analysis
Scores depend on the supplied history, coverage and methodology. They are not medical advice, a prediction, a guarantee of churn reduction or evidence of recovered revenue. Target scenarios are assumptions, not observed results.
Actions and integrations
Internal task approvals and simulations do not send messages, take payments or book appointments. When Write with Reti is enabled, it produces editable email text. Check its facts before use. When connected-account email delivery is enabled, a workspace owner must review the saved message, recipient and sender, approve the email, and separately queue it. The service then checks consent, suppression, account readiness and sending limits before submission through the connected mailbox. Provider acceptance does not prove inbox receipt, a reply or a booking. A provider logo or name does not establish a working connection; use the current connection status shown in your workspace.
SMS Terms
When RetentionTek SMS messaging is enabled, people may receive informational/customer-care messages about demo requests, onboarding, account or service updates, and support, or promotional and marketing messages about RetentionTek products, offers, and services. These are separate, optional choices on the Contact page. A person may select either, both, or neither, and can submit the form without SMS consent. Message frequency varies; message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase and applies only to RetentionTek messages; it does not authorize RetentionTek customers or other businesses to message you. Carriers are not liable for delayed or undelivered messages. For assistance, contact support@retentiontek.com or use the Contact page. See the Privacy Policy for how mobile opt-in information and phone numbers are handled.
Free trial
The free trial lasts 14 days from the moment you start it and requires a payment card. You are not charged if you cancel before the trial ends, and the plan is $249/mo after the trial. It includes 1,000 email credits. One email to one customer uses 10 credits, so a trial covers up to 100 emails. Free sending stops when fewer than 10 credits remain or when the trial ends, whichever happens first. Unused credits expire with the trial and do not roll over or convert into paid allowance. Drafting, editing and support requests do not use email credits. Co-Pilot questions use a separate credit balance. Your 30-day follow-up plan is a planning window; it does not extend the trial or the email credits. Restarting setup, reconnecting a mailbox or reloading a page does not grant a new trial or a new credit balance.
Plans and pricing
RetentionTek Core costs $249 per month or $2,490 per year, billed in advance. Core includes up to 1,000 managed customers, 10,000 emails per month and one location. Email stops at the included monthly allowance: there is no automatic overage and no extra email charge beyond it. A paid subscription renews automatically until it is cancelled, and access continues through the paid period. To cancel, or to ask about a charge, email support@retentiontek.com; we do not promise a response time. Prices may change for future billing periods; a change does not apply retroactively to a period already paid.
Sending limits and provider behaviour
A paid plan includes manual sending that does not depend on recurring automation, once outbound email is enabled for the workspace. Sending still requires an owner review and approval of the saved message, recipient and sender, and it is subject to consent, suppression, sender readiness, provider safety limits and the included monthly allowance. A provider accepting a message is not proof of inbox receipt, a reply or a booking. Where a required connection is not active, the workspace shows that state and sending stays unavailable.
Launch status
SMS messaging, inbound SMS and production phone-number provisioning are not active at launch, and payment does not enable them. Features described as unavailable are not part of the functioning service. SMS messaging and phone provisioning are not active at launch.